New Zealand
Free (orders over $250)
$10 NZD (under $250)/ via Courier 1 - 3 working days
Australia 
Free (orders over $500)
$20 NZD (under $500) / NZ Courier Post 5-10 working days
International
Free (orders over $800)
$40 NZD (under $800) / NZ Courier Post 5-10 working days

* For large, heavy, or fragile items we reserve the right to charge extra as applicable. We will contact you with a quote to review before dispatch.

ZANDERS & CO will ship Worldwide

All orders are manufactured once the order is received. Aprox 3-5 days.

We will send you a confirmation email as soon as you place your order.
If this does not happen it is usually because you have entered an incorrect email address.

Order and Delivery

This will be subject to fabric availability. If we anticipate that you will not receive the goods within that time we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. We will not be liable for any delays in delivery of goods or services.

Weekend or Public Holiday orders will be processed on the next working weekday.
Delivery Advice: Most deliveries are exceptionally prompt but:
We cannot give precise delivery times as it is dependent on the variable loads that couriers have and sometimes weather interruptions can also hamper deliveries. But at the risk of over-delivering on service, we just wanted to let you know your order will be shipped or trucked or maybe even hand-carried en route to you, 2-5 days after you place your order. You will be notified when your order has been despatched.

If your order does not arrive within 5 working days from despatch, please contact us at scott@zanders.nz
or phone on 021 356 895.  For us to help you quickly, please include your order number in any correspondence.

We ship online orders worldwide, these are either shipped with a selected
courier or fragile freight carrier depending on the size and weight of the item.

All orders are manufactured once the order is received. Aprox 3-5 days.

Whilst we endeavour to keep all fabrics in stock we will notify you if any fabrics are currently in the ordering process, and notify you of the delivery time as most fabrics are sent from Europe.

Delivery time may vary depending on the location and size of the product. A
tracking number will be provided once the item is dispatched from our
warehouse.

We will process your order as soon as possible within standard business hours.
Please note that stated delivery time is estimated for within business hours and
business days. We will email you a confirmation once your order has been
shipped, including relevant tracking details.

When checking out please supply us with a physical address, such as a
workplace, where there will be someone present to receive your item between
the delivery hours of 9am - 5pm weekdays.

Please note that ZANDERS & CO and/or Couriers and/or NZ Post are not held
responsible if a parcel is stolen, lost or damaged after delivery of the package to
the shipping address. We are only insured up to the point of delivery.

Once an order is posted we take no responsibility for charges incurred at
receiver's end as this can vary depending on the rules of customs in each
country. Please note that ZANDERS & CO cannot be held responsible if a parcel
is stolen, lost or damaged after delivery of your purchase to the shipping address.
We are only insured up to the point of delivery. 

You may return any product, with the exception of sale items, within 14 days of
receipt as long as it is in its original condition. We will process your exchange or
refund within 10 days of receiving your parcel.

No returns on sale items, no exceptions.

Whilst we endeavour to keep all products in stock, there is a possibility the item,
size, or colour, you have ordered may recently be out of stock. In this event, we
will have already started the manufacturing process to replenish our stock and
will notify you of delivery times.

Returns should be sent to:

135 Zanders Road
RD2 Waimauku
Auckland 0882
NEW ZEALAND

PLEASE NOTE:

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. We therefore need to allow at least 14 days receiving and processing your return. We will notify you via e-mail once we have received and processed the returned product(s). Once the return has been approved, it takes 1-2 days for the refund to be made by ZANDERS & CO to your payment provider. We will refund the value of the product(s) total. Refunds will be given in the same form of payment as the original purchase. This Refund Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are imposed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

To ensure the quickest turnaround time of your return, email scott@zandersandco.co.nz and provide details of the date of purchase and
order number, along with the reason for return. You will then be asked to return
your item via tracked shipping or postage method. You are responsible for the
product until it reaches us. All return shipping costs are to be paid by the
customer.

This privacy policy sets out how we use and protects any information that you give us when you use this website.

Our commitment to protect your privacy

Zanders& Co recognises the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information which we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate. This document describes how we manage your personal information and safeguard your privacy.

References to 'Zanders & Co', 'we' and 'us' include NaturesPurest Ltd Limited and its related bodies corporate. Please see ‘Corporate info’ for more information about our companies and brands.

How do we collect and hold personal information about you?

The kinds of personal information we collect and hold will depend upon the typeof products and services we provide to you or obtain from you. It may be contained in:

·       Information you give us when you request a product or service from us or enter a competition of ours;

·       Records of communications and other interactions you have with us (including telephone, email and online); and

·       If you have or had one of our products, information about the use of that product or your opinions about that product recorded when you respond to a survey.

This information may include your name, address, telephone numbers, email address, bank account and credit card details, date of birth, identification information and organisation.

The personal information we request is generally optional, but if you choose not to provide personal information to us, we may not be able to fulfil your request or provide you with the product or service you require. Sometimes, however, there are situations where we are required bylaw to collect certain personal information from you and, if this is the case, we will take reasonable steps to inform you of the law that imposes this requirement.

We generally collect personal information directly from you whenever it is reasonable practicable to do so. We may also collect personal information from other parties such as our related bodies corporate your agents or representatives (such as your legal or financial adviser) and from publicly available sources of information.

What do we do with the personal information we collect?

We collect, use and disclose personal information to carry on our business; to provide, administer, improve and personalise our products and services; to identify and interact with our customers; to let our customers know about other products and services which might interest them; to assess and improve the quality of our products and services; to protect our lawful interests; to deal with our customers' concerns and enquiries; and to assist us generally in managing transactions with our customers, suppliers, consumers and other contacts.

One or more Zanders & Co entities may contact you on an ongoing basis by telephone, mail, electronically or otherwise to provide you with marketing, advertising or other material about our products and services or to follow up on your interest in particular products and services, unless or until you tell us not to or we are restricted by law. We may also disclose your personal information to market research agencies, who may contact you in a similar manner to conduct market research in relation to products and services you have acquired from or are offered by Zanders & Co and related matters (unless or until you tell us not to).

We may also exchange information with other Zanders &Co entities and with our service providers including our print service providers, call centres and mail houses, advertising agencies, accountants, auditors and lawyers, credit reporting and collection agencies, and providers of archival, banking, payment, data processing, data analysis, information broking, research, investigation, website and technology services.

We may also disclose your personal information in corporate transactions involving the transfer of all or part of our assets(including debts) or business or in a corporate restructure.

We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to a relevant taxation agency. We may also disclose information to other persons where you have provided your consent for us to do so.

How do we protect your personal information?

We hold personal information electronically and in hard copy form. We take reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access, use and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and service providers and the use of security measures for computer system access.

Once we no longer require your personal information for any of the purposes for which it was collected we will, subject to any legal obligations and responsibilities, take reasonable steps to destroy or de-identify your personal information.

Your privacy on our websites

This privacy policy also applies to the websites operated by us under various domain names (including zanders.nz and the other sites we operate on which this privacy policy is made available)

We operate websites which may utilise 'cookies' to collect personal information. A cookie is a small file that is stored on your hard disk by a website. Cookies contain information which is readable by the website that issued the cookie to you. Cookies cannot execute programs or access other information on your computer. Your web browser can be configured to reject cookies issued by our websites, but if you do so, some functionality that we provide on our websites may become unavailable as a result.

If you transact electronically with another member of Zanders & Co, you should refer to the website of that member for more information on its website privacy and security procedures.

When you visit a website of ours, we may collect the following information from you: your IP address, domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (i.e. the referring URL), the type of browser you are using and information you volunteer such as survey information, name and email address.

While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment.If you are considering sending us any personal information through one of our websites, the Business +Plus or by other means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We are subject to laws requiring us to protect information once it comes into our possession.

You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

Where we collect credit information about you from a CRB, we may use that information to produce our own assessments and ratings in respect of your credit

What rights do you have in relation to your personal information which we hold?

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details such as your name, address or bank account details, please contact us at your earliest convenience.

You can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. Please contact us(as set out below) if you would like details about the personal information we may hold about you or if you would like us to update or correct it. We will handle any request in accordance with the relevant privacy regulations. We may require you to complete a request form and we also reserve the right to charge a reasonable fee for gaining access.We endeavour to deal with such requests promptly, but requests for a large amount of information, or information which is not currently in use, may require significant time to extract.

Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we are not able or unwilling to provide you with access to any personal information or to correct any personal information held by us, we will provide you with our reasons. If we do not agree to amend your personal information and you disagree, you may request that we make a note of your requested correction with the information.

You may also contact us to request us to stop using your personal information to contact you about our products and services.You can contact us if you wish to obtain more information about the way we manage personal information about you which we hold or if you are concerned that we may have breached our privacy obligations and wish to make a complaint. If you make a complaint, we will endeavour to respond and resolve your complaint promptly. For more information about privacy generally, or if your compliant is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nzand on (04) 474 7590.

How To Contact Us

Please visit the Contact Us page of this website. You can also contact ourPrivacy Officer on scott@zanders.nz or call 021 356 895.

Changes to this privacy statement

We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed or to align with changes to our business. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our websites regularly for any updates to our privacy policies.

Terms & Conditions:
General

All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to ZANDERS & CO and references to "you" and "your" are references to the customer.

Acceptance

You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the Complete Order Button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade

Price and Payment

For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard, Visa, Amex & Paypal,) or bank deposit. We may contact you directly to confirm your credit card details. All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

Freight and Handling

You will pay freight and handling charges on any goods you order from us as follows:

All goods delivered incur a freight and handling charge which is area dependent.

Property/Risk

Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.

Liability

Subject to the provisions of this clause, to the extent permitted by law:

All warranties, representations and guarantees (whether express, implied or statutory) are excluded; We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and we limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the New Zealand Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the New Zealand Consumer Guarantees Act 1993 will not apply.